The Career Academy (TCA) Terms and Conditions
Our Student Policy
Please read the student policy before you start your course with The Career Academy (TCA). This document covers our full terms and conditions. If you have any queries please contact one of our Student Advisors.
Application for enrolment
A binding agreement shall arise between you and The Career Academy International Limited, which shall be governed by the laws of Ireland, when you accept the Terms and Conditions by completing the online application and enrolment process (ie. sign the Student Policy).
Refund Policy – what happens if I want to cancel?
Students are deemed to be enrolled in a course when they have accepted the Term’s & Conditions (ie. signed their Student Policy). Students are encouraged to read TCA’s Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. Cancellations within 14 days of receiving your log in email will be entitled to a full money back guarantee. Refunds will only be processed on the 20th of the month. If you cancel after this time, you will be liable to pay the full amount outstanding. Requests for course cancellations must be made by filling in this online form.
Enquiries & feedback
You will receive a complementary phone consultation with a course adviser when you request an Information Pack. You will also be automatically added to our eNews database if you make an enquiry with TCA. Please advise our team if you do not want to receive updates from The Career Academy via firstname.lastname@example.org. The Career Academy really appreciates the feedback that you provide on completion of your course and uses this for course improvement and marketing purposes. Please let our team know if you would prefer that we did not use your feedback for marketing purposes via email@example.com
You will receive your welcome email and online Totara login details to access your course content within one business day.
We collect personal information from you, including information about your:
- Contact information
- Billing or purchase information
We collect your personal information in order to enrol you in our courses.
Besides our staff, we share this information with our associated agencies as required to process student memberships and debt collection agencies should the need arise.
We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org
Make a complaint
If you feel we are not meeting your expectations for any reason, you are welcome to make a complaint and we will get back to you within 10 days. You can make a complaint at www.thecareeracademy.com/complaint