Frequently Asked Questions
You’ve got a 14 day cancellation or trial period (beginning from your welcome email being sent out). Take the time to look through all your learning material and get a feel for online learning.
If you still decide the course isn’t for you within this trial period and you wish to cancel, please submit a cancellation request using the online form HERE
Notification of your cancellation request will not be processed if submitted via phone, text or email. Cancellation forms submitted within this 14 day cancellation period will be entitled to a full money back guarantee!
Yes – The Career Academy Australia is Internationally Approved and Registered by IARC.
Your course will be delivered by Totara. You can access Totara from any web browser so you can work whenever and where ever you have time. You can also interact with your tutors and other students in the Totara environment. Online learning allows you to make the best use of your time and puts all the resources you need at your finger tips. There are no set course start dates, you can start when ever you are ready.
Your tutors will check in on your progress and you do need to set up time to do your work. Most of The Career Academy courses are designed so that you do one module a week. But if life gets busy you can take longer, or if you have time you can do more than one module a week.
Students are deemed to be enrolled in a course when they have completed their student declaration and their welcome email has been sent out. Students are encouraged to read the Career Academy Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. If a student fails to read their student policy in a satisfactory time or wishes to cancel before their student declaration has been signed their enrolment can be cancelled without any charge.
Cancellations within 14 business days of your log in email being sent out will be entitled to a full refund (if a full payment student), or less the non-refundable establishment fee (if on an interest free payment plan). Refunds will only be processed on the 20th of the month. If you cancel after this time, you will be liable to pay the full amount outstanding. Requests for course cancellations must be made by filling in this online form.
Ask us anything, from our course details to pricing options. We are here to answer any questions you may have.